* For Australia and New Zealand (please click here)
* For ASUS LED monitor (VH198 series and MS238 series), Warranty term might be varied in different territories.
If LCD Monitor is found defective in the first 7 days, please bring your invoice or receipt with all carton and accessories for new replacement of the same model.
7 days replacement condition：
◎ Abnormal line/Incorrect Color/Overlapping images (Always set the PC display to the native resolution of the monitor and perform Auto Adjustment by pressing [S] hotkey for 3-5 seconds if it's the first time you connect the monitor with your PC)
◎ Dead pixel on the panel (please refer to the Brighter/Darker Spot Acceptance Chart below)
◎ Unable to switch on the monitor by Power button/White Display/Power LED does not light up
◎ Control buttons not working
◎ Power leak and safety concerns
◎ Shipment arrived with carton box damaged
◎ Model name does not match with shipment (Please check with your reseller first)
This Limited Warranty does not Apply to: (“Excluded Circumstances”)
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A. |
Removed, revised, defaced, or damaged warranty seals and/or original factory serial numbers; |
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B. |
Damage resulting from improper installation, including, but not limited to, incorrect or insufficient electric power supply; |
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C. |
Defects resulting from long-term improper use; |
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D. |
Damage resulting from long-term static images displayed (also referred as “Image Sticking”) or improper use; |
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E. |
Damage (including cosmetic damage such as scratches, spots, or dents), failure, loss, or personal injury due to misuse, abuse, negligence, improper maintenance and storage, or acts of nature; |
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F. |
Damage incurred while being transported or moved by the customer; |
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G. |
Damage resulting from infection or installation of illegal software. |
Warranty Exclusions
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The customer bears the cost of the repair for the following: |
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A. |
Damaged parts or components not sold or manufactured by ASUSTek; |
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B. |
Parts repaired or replaced by parties other than ASUSTek Authorized Service Centers; |
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C. |
Units purchased outside the service coverage regions; |
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D. |
Excluded Circumstances; |
Since LCD panel is made up of millions of micro electronic pixels, if one pixel no longer lit, it will become bright or dark spot. By ISO 13406-2 standards, ASUS conforms to the acceptance spot level which lie between 3 to 5 defective bright/dark pixels. In order to deliver ultimate vision experience to ASUS customer, if your panel is less than or equal to the above number of spots, then, it is considered as an acceptable LCD monitor. Please refer Bright/Dark Spot Acceptance Chart below.
In addition, the Premium Range of ASUS LCDs offer a unique 1 YEAR Zero Bright Pixel Defect (ZBD) policy. Please refer ZBD chart below.
* TAKING CARE OF YOUR LCD:
- Turn off the LCD if you will not use it for a long time. Doing this will help you save electric power consumption and prolong your LCD's life.
- Do not touch the LCD with your fingers, sharp, and/or hard object so as not to scratch the LCD.
- Use monitor-cleaning sheet to lightly wipe off dirt from the LCD. Do not use your fingers!
- Do not use any chemicals or detergents to clean the LCD.
- Use screen saver to avoid the damage caused by long-term static (non-moving) images displayed.
ASUS LCD Monitor Bright/Dark Spot Acceptance Chart：
| Applied Models: |
ZBD Models |
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Bright Dot |
Dark Dot |
| 12 months |
>0 |
>5 |
| 13~36 months |
>3 |
>5 |
| Applied Models: |
Non-ZBD Models |
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Bright Dot |
Dark Dot |
| 36 months |
>3 |
>5 |
A bright dot is a white defective dot that is over 1/2 of the whole sub-pixel under BLACK pattern.
A dark dot is a black defective dot that is over 1/2 of the whole sub-pixel under any pattern.
* Micro Dot is excluded in the warranty
** Micro Dot is less than or equal 1/2 dot 50μmφ
*** Non-ZBD/ZBD warranty model may vary from different regions.
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